Remedy Core Values Part II: Compassion

Compassion & Care

It seems obvious that medical care would be provided with compassion.  But this just isn’t always the case.  Sometimes, it feels like you’re being herded through the clinic or ER and you might get a little compassion if there is time for that.

Treating Others as You Wish to Be Treated

Years ago, I was planting a tree in my front yard when my back seized up, and I found myself on the ground and unable to get up.  I had never had a back injury like this before, and these spasms were so bad, that I literally couldn’t move.  One movement in any direction sent shockwaves of pain through my body.  I remember thinking back to all the patients I had seen over the years in the ER. The ones who had told me their back hurt so bad, they couldn’t move.  Had I treated them as compassionately as possible?  I guarantee you that from that day forward, every patient I saw with back pain got my instant sympathy and compassion.  Why?  Because I had been there in that helpless state myself.

Placing Ourselves Into Our Patient’s Shoes

At Remedy, we want to put ourselves in our patient’s shoes.  Not every provider that we have is going to have experienced each of the frightening situations in which our patients find themselves. But we can still cultivate that kind of compassion.  Often we have been through similar situations, and this makes us better doctors. In my own family, I have walked through miscarriages, cancer diagnoses and less dramatic but still unnerving situations like middle-of-the-night high fevers in kids and lacerations that have to be stitched.

Going the Extra Mile

Having compassion also means going the extra mile.  I have seen our providers run to the grocery store for a mom of young children whose husband was out of town.  We have chased dogs around the neighborhood when they got loose at the door so our sick patient didn’t have to.  Sometimes, if we are worried about someone, we’ll stop by and visit them again just to make sure they’re on the mend.

Creating a Peaceful Environment

Ultimately, it’s about bringing peace to frightening situations.  In the first post, I talked about how Remedy is patient-centered.  Our entire model is centered around the patient – we come to their house!  But we also come with empathy.  A heartfelt desire to bring comfort and provide the best care that we can.

William Wilberforce’s Famous Words

William Wilberforce was an advocate for social justice in 18th century England.  He said, “If to be feelingly alive to the sufferings of my fellow creatures is to be a fanatic, then I am one of the most incurable fanatics ever to be at large.” May we be fanatical in our compassion toward the patients whom we are privileged to see.

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