One of our core values is not something you see in most companies. It's HUMILITY. It might seem strange, but we think you're going to see why it's so crucial to who we are at Remedy. A company that is humble and shows humility within its ranks and to its customers would truly be a great place to work!
Humility is not something we usually associate with corporate culture or medicine. Typically when we think of high-powered, innovative companies, we think of a brash, disruptive attitude that is changing things up and proud of it.
When we think of doctors, some people think of over-confident problem-solvers with a "God complex". But at Remedy, we are humble and know we don't have all the answers. We do know there's a better way to do this thing called healthcare. We try things, and we listen to our patients and each other to make it better and better.
Keep in mind that patients are often not the best version of themselves when their kid is sick. Or when they are sick. And if things don't go well (like the other day when I forgot to send in someone's prescription), people can get pretty upset. But you know what goes a really long way in those situations? Humility and empathy. Just saying something like, "Wow, that sounds terrible. I don't blame you at all for being frustrated. I would be too." That can go a long way!
Politeness is something we don't always encounter in our culture. Drivers won't let you in from the on-ramp. People politicize something you posted on social media. Let's face it, civil discourse is waning. One of my favorite posts on politeness in recent years said this:
People silently struggle from all kinds of terrible things. They suffer from depression, ambition, substance abuse, and pretension. They suffer from family tragedy, Ivy-League educations, and self-loathing. They suffer from failing marriages, physical pain, and publishing. The good thing about politeness is that you can treat these people exactly the same. And then wait to see what happens. You don’t have to have an opinion. You don’t need to make a judgment. I know that doesn’t sound like liberation, because we live and work in an opinion-based economy. But it is. Not having an opinion means not having an obligation. And not being obligated is one of the sweetest of life’s riches.
At Remedy, we agree with this kind of mentality. We don't fight back or bow up when patients get angry with us. We recognize that people are silently struggling with many things. And we show empathy and humility toward them.