Insurance & Billing

  • Does Remedy accept insurance?

    Yes! Our providers are in-network with Aetna, Blue Cross, Cigna, Humana,United Healthcare and Medicare plans. Based on your plan, we may collect your primary care co-pay at the time of your visit and then bill your insurance, or submit the amount and wait for the insurer's portion. Depending on your plan, you may be responsible for additional payments including co-pays, deductible and/or co-insurance. Remedy's prices are competitive with conventional urgent care facilities.

  • How can I tell what my insurance will cover before I’ve committed to using your services?

    Many conventional plans have co-pays for urgent care. However, because every plan is unique to the employer/provider, it’s impossible to predict exactly what your coverage will be. Our Patient Guides are available via chat or phone to help explain and research costs in advance.

  • What is the cancellation policy?

    You can cancel by phone only (512-900-5844). After booking your appointment, you have 10 minutes to cancel for a full refund. After this, the dispatch fee is non-refundable.

  • Will you treat multiple people in one house-call? How does that affect the cost?

    Absolutely, and this isn’t uncommon. Only one dispatch fee is charged for the entire visit. With insurance, each visit is billed as a unique visit, the same as a doctor’s office. Without insurance we charge the flat free price.

  • Do I get charged if you come out to treat me and there’s nothing you can do?

    Our Remedy Guarantee gives patients the freedom to inform us if they feel we didn’t render an effective service, and therefore won’t be charged. This is a frustrating experience for patients when it happens with our competitors and we’re sensitive to this.

Healthcare

  • Do you prescribe painkillers?

    Our providers can write a variety of medications that are very effective for acute pain. However, we do not prescribe scheduled or controlled substances.

  • Do I have to provide a medical history to use Remedy?

    Not in most cases. Our providers have a common set of questions unique to the patient’s reported complaint, in which previous medical history may be discussed. However, this is not required to use Remedy and is only requested privately between provider and patient when it’s deemed essential to treatment.

  • Can I use Remedy for things such as routine blood work and lipid panels?

    Yup. We can take care of many of the same tests and issues you would address with your primary care doctor. Click here to view our comprehensive list of treatments and ailments we can help with.

  • Can I use Remedy for an emergency?

    Remedy's provider partners can handle most minor emergencies including stitches, sprains, and broken bones. IMPORTANT: If you are experiencing a life-threatening emergency, you should call 911 or proceed to the nearest Hospital Emergency Room.

  • At what point is a procedure too serious to use Remedy?

    Less than 3% of visits that begin with Remedy are referred to the ER. All booked visits are reviewed in real-time, as they arrive, with a medically trained professional to determine if the visit falls outside our range of treatments. Our Patient Guides and/or Nurse team will reach out before the visit begins if they need more information.

  • What kind of doctors do you use? Are they specialists?

    Our provider team is made up of board-certified doctors, nurse practitioners, and physicians assistants. We hire from diverse backgrounds including urgent care, primary care, emergency medicine, pediatrics, and other specialties.

  • So if I have a video visit does that mean I’ll treat myself?

    Remedy’s team of top-notch providers will take care of your treatment. Our providers evaluate and ask nearly all the same discovery questions they’d ask during an in-person visit. Certain basic vitals, like blood pressure and temperature, are obviously not available. If those vitals, or other medically necessary lab tests are required, we often dispatch a medical tech to you to collect and relay results back to your provider for prompt follow up and final diagnosis.

  • Do you treat children?

    We take care of the whole family. Remedy's providers treat children age 1 year and up. For children under one, call us to determine if we are the best treatment option.

  • Are all clinic services available by house-call?

    Except for x-rays, every service that can be performed in a walk-in clinic can be done in the home. Our teams are equipped with all supplies—and yes, that includes things like stitches and intravenous fluids if needed.

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