Remedy Core Values Part I: Patient-Centered

Oct 03, 2019

What does it mean that Remedy is patient-centered?

I want you to think back to the last time you were sick. What did you want? If you’re like most people, you probably wanted someone to bring you a bowl of hot soup and talk to you or play a game with you while you were stuck in bed all day. But if you need to see a doctor, what do you have to do? You have to drive down to the clinic, sit in a waiting room full of other sick people, wait in another waiting room, then see the doctor for 5 whole minutes. That’s if you can even get an appointment. This isn’t “patient-centered;” it’s “doctor-centered!”

As medical providers, we have taken a Hippocratic Oath to administer care with “warmth, sympathy and understanding.” Hospitals today boast slogans like “Welcome to Human Care” or “Where Care Comes First.” They say that they are patient-centered, but they still have the same old model. And it’s all about you coming to them.

That’s what makes Remedy different. We have turned the whole paradigm upside down. We go to the patient. It’s that simple.

If your child is sick, and you have other children to tend to, or a load of laundry put on, or a bunch of work to get caught up on, Remedy doesn’t expect you to stop everything and come to a clinic. We want our patients to stay right where they are. We want to make this as easy as possible.

Being patient-centered means always putting ourselves in the patient’s shoes. We understand that when people are sick, or their children are sick, they can be scared, frustrated, tired or all three at once. They have been forced into a situation that is outside of their control. And none of us like to feel like we’re out of control. At Remedy, we empathize with patients. We try to help solve the situation in the easiest and simplest way for them. To give them back some of that control. To help them feel at peace in a situation that is anything but peaceful.

Healthcare is broken. And it isn’t hard to see how it ought to be. William Osler said, “The good physician treats the disease; the great physician treats the patient who has the disease.” At Remedy, we seek to be this great physician that Osler spoke of. It’s how healthcare should be.

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