House Calls are Back, Across Texas

Apr 24, 2020

It's been busy. This pandemic has required us to think creatively about how we can safely serve our cities. First, it was drive thru testing and open-air clinics. Then, we added antibody testing and PCR (active infection) testing.

And now, we're thrilled to announce the return of house calls for urgent care. And not just because we miss seeing your dog (but we do).

Did house calls go away when the pandemic started?

In short, sort of. Although it feels like a decade ago, when things began heating up in March, global shortages of PPE (personal protective equipment) made the safe delivery of house calls difficult. Couple that with the fact that flu was still going strong, and there was a lack of tests available to differentiate flu from COVID-19.

Our house calls never shut down completely, but concerns from patients and ever-changing guidelines and learning around COVID-19 caused us to offer them only in situations where there was no risk to our patients.

What's different now?

So much. Here's the highlights:

  • We've expanded house calls beyond Austin, Dallas and Ft. Worth, and now serve Houston and San Antonio.
  • We've acquired lots of PPE and developed processes for safe delivery before and during our house call visits.
  • We operate open-air and drive-thru testing locations in each of the above cities for those that only need testing and prefer this route to care, supported by 24/7 access to our team of providers.

Have the hours of availability changed?

Nope. Remedy house calls are available every day of the year, from 8AM-8PM. Remedy is open 24/7 for video visits, and you can book at any time quickly on your phone, computer or by calling 844-REMEDY-5.

Can I get a house call for suspected COVID-19 infection?

Yes you can, although most patients would receive a quicker resolution utilizing our virtual visits + drive-thru testing locations. Discuss with your provider when you book your visit.

How can I get a test then?

Just as before, visit get.myremedy.com or schedule a visit, and book a 24/7 video visit. Your provider will evaluate you, and discuss options and recommendations for testing, which could include a home visit.

What about insurance?

Remedy is in-network with most major insurers + Medicare, and our flat-rate pricing is available for self-pay patients. In new markets like DFW, San Antonio and Houston, first visit discounts and coupon codes may be available.

What can Remedy house calls treat?

Anything you'd visit a conventional urgent care for. Now more than ever, for those that don't feel comfortable going to a shared waiting room, we're grateful to be able to offer our house call experience as an alternative.

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